eubet9 Platform Privacy Notice

This page describes what we collect when you use eubet9 and how we keep that data protected. We understand that your personal information is sensitive, and we take security seriously. When you open an account, deposit funds, play slots like Aviator or Sweet Bonanza, or place bets on Liga 1 and other events, you share information with us. We explain below exactly what we collect, who can access it, and how long we store it.

Our privacy commitments are straightforward: we collect only the information needed to verify your account, process payments through DANA, e-wallet, mobile banking, local payment, and other channels, and comply with anti-money-laundering law. We encrypt your data, store it on secured servers, and do not sell it to third parties without your consent. Our staff access your information only when necessary for account support or fraud investigation.

If you have questions about your data or want to request access, correction, or deletion, our support team can help. Contact details are at the bottom of this page. We are committed to transparency and will respond to data requests within the timeframes set by applicable law.

What Information We Collect at eubet9

We collect several categories of data when you join eubet9. First, we gather account details: your full name, email address, phone number, and residential address. We ask for your date of birth to verify eligibility. We also collect government-issued identification numbers (national ID, passport) during the verification process. This information allows us to confirm your identity and comply with anti-money-laundering and know-your-customer (KYC) regulations.

Second, we collect payment information. When you deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we record the transaction amount, timestamp, payment method, and your account reference. We do not store your full bank account number or credit card details; our payment processors handle that encryption.

Third, we collect gameplay and activity data. When you play Mahjong Ways, Gates of Olympus, Fortune Tiger, or other titles, we log your session duration, games played, deposit and withdrawal requests, and tournament participation. We use this data to calculate payouts, detect fraud, and improve our platform. We also collect technical information: your device type, browser, IP address, and access timestamps.

How We Use Your Data on eubet9

We use the data we collect for multiple purposes. Primary use is account management: we verify your identity, confirm your address, process deposits and withdrawals, and respond to account inquiries. We also use your data to detect and prevent fraud. If we notice unusual activity—such as rapid deposits followed by immediate withdrawal, or login from multiple countries in short succession—we may ask for additional verification or freeze your account temporarily.

We process your data to comply with legal obligations. Anti-money-laundering (AML) law requires us to maintain records of your transactions, verify your source of funds, and screen you against sanctions lists. Our compliance team reviews accounts regularly, particularly around major events like Piala AFF or Idul Fitri when transaction volumes surge. We also use aggregated data (no personal identifiers) to improve eubet9: we analyse which slot games are most popular, what payment methods users prefer, and when peak traffic occurs.

Data Sharing and Third Parties

We share your data with specific partners necessary to run eubet9. Payment processors receive your name, account number, and transaction details to settle deposits and withdrawals. These include mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and the banks (online payment, e-wallet, mobile banking, local payment). We do not control how these third parties store or use your data once received; we recommend reviewing their privacy policies.

We may share data with our game providers (Pragmatic Play, PG Soft, and others) to verify tournament results and calculate payouts. We also share aggregated, anonymised data with analytics partners to track platform performance. We do not share your personal data with advertisers or marketers without your explicit consent.

We are required by law to share data with regulatory authorities, law enforcement, or courts if we receive a valid legal request. We will notify you of such requests when legally permitted to do so.

We encrypt your data in transit and at rest. Our servers comply with industry security standards. We audit access logs regularly and restrict staff access to only what they need.

Data Storage and Cross-Border Transfer

Our servers may sit outside your jurisdiction. We operate infrastructure in regions chosen for reliability and performance, not necessarily in Indonesia or your country of residence. When you deposit funds on eubet9 from Surabaya, Bandung, or Medan, your data may be processed and stored in a different country. By using eubet9, you consent to this international transfer. If you are uncomfortable with cross-border data handling, you should not use our platform.

We apply the same security standards regardless of server location. All data is encrypted using industry-standard protocols (TLS 1.2 or higher for transmission; AES-256 for storage). Our data centres have physical security measures: access controls, surveillance, and redundancy to prevent loss.

Data Retention on eubet9

We retain your account data while your account is active and for a period afterward to comply with regulatory requirements. After you close your account, we retain transaction records, identity documents, and KYC information for a minimum of five years. This is required by anti-money-laundering law. After the retention period expires, we securely delete or anonymise your personal data.

If you request account deletion on eubet9, we initiate a process to anonymise your data rather than permanently delete it immediately, due to legal hold requirements. You will receive confirmation of deletion once the retention period has passed.

Your Rights Regarding Your Data

You have rights over your personal data. You can request access: we will provide a copy of all information we hold about you within 30 days of request. You can request correction if your information is inaccurate; we will update eubet9 records once verified. You can request deletion; we will delete data not subject to legal holds within the timeframe permitted by law. You can also request an export of your data in a portable format.

To exercise these rights, contact our support team through live chat or email (details below). Provide your account number and a clear description of your request. We will respond within 30 days and confirm the action taken.

Cookies and Tracking

We use cookies to remember your login session, language preference, and gameplay settings on eubet9. Essential cookies are required for the platform to function; you cannot disable these. Analytical cookies track how you navigate our site to identify improvements. We do not use third-party advertising cookies without your explicit consent.

You can manage cookies through your browser settings. Disabling non-essential cookies may affect your experience on eubet9 (for example, you may need to log in each time you visit). We do not use tracking pixels or similar technologies for cross-site user identification.

• 1
  Essential cookiesRequired

  Session tokens, CSRF protection, authentication. Cannot be disabled.

• 2
  Analytics cookiesOptional

  Track page views, game popularity, support ticket response times. Disabled by default; opt-in via privacy settings.

• 3
  Marketing cookiesOptional

  Retargeting, promotional offer tracking. Only placed with explicit consent on eubet9.

Security Measures and Incident Response

We encrypt all data transmitted between your device and our servers using TLS 1.2 or higher. Passwords are hashed using bcrypt with salt; we do not store plaintext passwords. We recommend enabling two-factor authentication (2FA) on your eubet9 account for additional protection. With 2FA enabled, login requires both your password and a code sent to your registered email or phone.

If we discover a data breach—such as unauthorized access to our servers—we will notify affected users within the timeframe required by applicable law, typically within 72 hours. We will also cooperate with regulatory authorities and, if necessary, offer credit-monitoring services. We maintain comprehensive audit logs and conduct regular security assessments to identify vulnerabilities.

Contact Us and Data Requests

If you have privacy questions or want to submit a data request (access, correction, deletion, export), contact our support team. We provide English-language support via live chat in your eubet9 account, or email our privacy team. Response times for standard inquiries are typically one to two business days. Data subject access requests may take up to 30 days depending on complexity.

For formal legal notices or data protection authority inquiries, email our compliance officer. We maintain records of all privacy requests and responses for audit purposes. Our commitment is to respond transparently and within legal timeframes.

Policy Updates

We may update this privacy notice periodically to reflect operational changes or new legal requirements. We will notify you of material changes through your registered email with at least 14 days' notice before the change takes effect. Continued use of eubet9 after the effective date constitutes acceptance of the updated policy. Review this page regularly to stay informed of changes.

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